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FAQ

1.How about your goods’ quality?


    100% burn-in tests, full-round tests.

    All products approved by CE、SAA、 RoHS、ERP  certificates. 


2. What is your warranty? And if I got wrong ones, how will you do with it?


    2~5 years. If any wrong, we will replace in your next order 


3. What is your minimum order quantity?


    The MOQ is 1pcs. about sample


4. Which payment terms you can accept?


    We accept T/T, Western Union, Money Gram, Paypal, etc. 


5. What are the shipping ways you can offer?


    By air/sea/land, from Zhuhai jiuzhou port, Hongkong, Guangzhou. shenzhen


6. How about your delivery time?


    3-20 working days according the order. 


7. Can you make OEM?


    Of course, OEM ODM provided. 


8.Are you a DALI member

  

  Yes, you can find the relevant documents on the DALI website   [www.dali-alliance.org]


9.What is the dimming depth of DALI


   The dimming depth is 0.1% and the dimming range is 0.1-100%


10. Dali products can meet IEC62386 standards?


   Test reports are available for each DALI product



More information, please feel free to contact us.


Add:

4F, 19th. Bld. No 3rd, Pingdong 6th-Road, Nanping Technical Industrial Park, Zhuhai City, Guangdong Province, China

TEL: +86-756-2613768

TEL: +86-13928023499

Emai: info@keytecled.com